Harry Ritchie's Jewelers Redding in Redding, CA Closed now

Reviews about Harry Ritchie's Jewelers Redding

• ★ ☆ ☆ ☆ ☆

  January 26, 2019, by Julee Souvannasay
  We dropped off a gold chain for repair on 12/21/17 was advised we would receive a call on how long it would be and the cost. No call received. We visited the store after Xmas to check the status. Kyle I believe his name was Kyle, apologized we didn't get a call. He called the jeweler for us to check the status. He advised the cost would be around $15-20, we agreed and was advised we'll get a call when it's completed. No call received. Yesterday 1/8/18, we visited the store to check the status. The gentlemen we recognized from the drop off was concerned we didn't get a call and that they still had our necklace. As he attempted to call the jeweler, the red head lady sitting there repeatedly mumbled, if its a repair he pushed it to the side because he's busy. Repeated excuse on why we weren't call, why it wasn't fixed because it was sent as an estimate. Once again our chain was not fixed. We decided to request for our item back because the two ladies there were rude and did not want to help. The red head advised she would call us when the jeweler returned the necklace later that same afternoon. No call, of course. Today my husband called to check for our item, the red head advised she was just about to call us, riiiiight, yesterday right? My husband arrives to pick up our item. The red head, rude, and has more excuses for her poor way of conducting business and lack of professionalism. She had more awareness of her phone then anything else. As my husband leaves she sends him of with, "YOU Have a GREAT day, sir!" filled with sarcasm. My husband calls her out on her sarcasm. I hope all customers saw how unprofessional and disrespectful she was to potential clients who were going to spend or invest their time and money in that store. It's unfortunate sour apples like her and her sidekick ruin sales opportunity for the kind gentlemen like Kyle and the young man we dropped the necklace off too. Maybe it's because my husband is black, I'm asian, our boots were dirty, and our hair was messy. I don't know, whatever it was, she chose to judge and not help!